REFUND AND RETURNS POLICY

Thank you for shopping at ultimategleamingllc.com. We hope you are happy with your purchase, but if you need a refund or return, please review our refund policy below.

Return Terms
●Return Time Limit: You can return your product within 30 days of receiving it.
●Product Condition: Returned products must be unused, undamaged, and packaged intact, with all labels, instructions, and original packaging intact.
●Non-Returnable Products: Certain products (such as personalized products, perishable products, downloadable software) are not subject to the return policy.

Refund Process

  1. Contact Customer Service: Contact Customer Service via our email jonathanleonard@ultimategleamingllc.com or phone +1 3608225809 to request a return.
  2. Return Approval: We will approve your return request within 2-3 business days after receiving your return request.
  3. Return Mailing: After approval, you need to return the product. Please note that unless the item was damaged during shipping or shipped incorrectly, the return postage is at your own expense.
  4. Refund processing: We will process your refund within 5-10 business days after we receive the returned item and confirm that the item meets the return conditions. The refund will be returned to your original payment method.

Exceptions
If the item you received has quality problems or does not match the order, please contact us within 48 hours of receipt and we will arrange a free return and refund for you.

Change or cancel an order
If you need to change or cancel an order, please contact us as soon as possible. Once the order has been shipped, we will not be able to cancel or change it.